Richard Quest is CNN’s foremost international business correspondent and anchor of Quest Means Business, the definitive word on how we earn and spend our money. Based in New York, he is one of the most instantly recognizable members of the CNN team.

Quest also serves as CNN Business editor-at-large and often hosts the digital live financial show “Markets Now.”

At our conference he talks about negotiations in business and trends that leaders need to prepare for.

William Ury is an American author, academic, anthropologist, and negotiation expert. He is co-founder of Harvard’s Program on Negotiation and author of Getting to Yes , a fifteen-million-copy bestseller translated into over thirty-five languages, and many other books on negotiation. Over the past four decades, Ury has served as a negotiation adviser and mediator in conflicts ranging from boardroom battles to labor strikes to the Cold War, the Colombian civil war, and most recently Ukraine.

He has taught negotiation and mediation to tens of thousands of corporate executives, labor leaders, diplomats and military officers around the world. Ury was educated in Switzerland and received his B.A. from Yale and his Ph.D. in Social Anthropology from Harvard.

Jennifer Jordan is a social psychologist and is Professor of Leadership and Organizational Behaviour at IMD.

Professor Jordan's teaching, research, and consulting focus on the areas of digital leadership, ethics, influence, and power. Professor Jordan has received specialized training and certifications in lie- and truthfulness-detection, as well as in conflict resolution within organizations.

Professor Jordan received her doctoral degree and two masters degrees (Masters of Philosophy and Masters of Science in Psychology) from Yale University. She is a member of the editorial board of the journals Leadership Quarterly and Organizational Behavior and Human Decision Processes.

“Matthias Schranner is one of the best negotiators worldwide”
– Forbes

Negotiation expert Matthias Schranner was originally trained by the police and the FBI as a lead negotiator for high-stakes situations. For the past 20 years, he and his team at the Schranner Negotiation Institute have been advising clients including the UN, global corporations and political parties in difficult negotiations.

He teaches the executive course series Negotiations on the Edge and is the author of books such as The Negotiator, Negotiations on the Edge, Costly Mistakes, and The Schranner Concept® as well as numerous articles and other publications.

Matthias Schranner advises business and government leaders in over 40 countries, including the US, China, Russia and Japan. His proprietary Schranner Concept® is used by numerous Fortune 500 companies worldwide to succeed in difficult negotiations.

Matthias Schranner serves as lecturer for negotiations at the St. Gallen University in Switzerland and is the president of the Schranner Negotiation LLC New York.

Phil Andrew served 21 years as a Special Agent with the Federal Bureau of Investigation (FBI) throughout the U.S. and overseas with expertise in violence prevention, counter-terrorism, intelligence, crisis management and hostage negotiation, crimes against children, undercover work, behavioral analysis, and investigative work. He has led complex investigations and deployed regularly on domestic and international kidnappings and hostage-takings and has received numerous FBI and US Department of Justice awards.

He serves as an instructor at the FBI Academy and as an expert in crisis management, negotiation, behavior analysis and undercover work. Phil has keynoted, consulted and trained clients globally. In addition to that, Phil is an Adjunct Instructor of negotiation, business intelligence, leadership, and ethics at DePaul University’s Kellstadt Graduate School of Business and Department of Management & Entrepreneurship.

Scott Tillema is a recognized leader in the field of crisis and hostage negotiations, passionately training police negotiators across the U.S. in verbal influence.

He has developed a powerful model to resolve crisis situations safely. The model is recognized and adapted by the private sector for the use in sales, communications, and leadership.

Scott has been an expert at our Institute for many years and we are very pleased that he is part of our faculty.

Albert M. Baehny is the Chairman of the Board of Directors of Lonza Group Ltd. In November 2019, Albert took on the responsibilities of CEO ad interim until his successor, Pierre-Alain Ruffieux, assumed the position on 1 November 2020.

With Albert, we will discuss when an organization has to switch to crisis mode – in “The 5 %” – and what consequences such a switch involves from a leadership perspective.

Zarah Bruhn is the founder of “socialbee”, the first integration service provider in Germany. She takes up the model of temporary employment and reinvents it for new challenges. Her aim is to help refugees find their place in the labour market and become a natural part of society.

To succeed in “The 5%” of your negotiations, you need to have a purpose in what you are doing. Zarah’s organization inspires professionals along the way to see a higher purpose in difficult negotiations.

Daniel Wiener is a Member of the World Future Council on Infrastructure at the World Economic Forum in Davos.

He is co-founder and board member of the United Nations Environment Program (UNEP). After many years of entrepreneurial activity, he now works as a consultant for sustainable development.

With Daniel, we will focus on the importance of mediation in the negotiation process. We will discuss the right timing for both formal and informal negotiations.

With 25 years of experience leading global sales in the competitive luxury goods market, Benoit de Clerck leverages deep knowledge of international business development and cutting-edge sales strategies to expand market reach and increase profitability.

His career with Richemont parallels the luxury industry’s growth over the past two decades. He has had the privilege of embarking on and succeeding in assignments across four continents, working across the globe while developing relationships with clients and colleagues of diverse nationalities and cultures.

As a leader, Benoit is passionate about empowering his team to make decisions and think innovatively, giving them the autonomy to reach their potential.

Benoit will provide insights into the challenges ahead in his session. In the sales process, negotiations are becoming more difficult, and teams needs a clear negotiation mandate.

Urs Küderli is the leading partner for Cybersecurity and Privacy at PwC in Switzerland, a multi-disciplinary group of experts in services across the whole business lifecycle, from strategy through design and implementation to operation and services.

He is a proven business and team leader with 20+ years of entrepreneurial experience in information technologies and more than a decade experience in both cybersecurity and privacy.

In his workshop, Urs will focus on Cyber Resilience and Defense, particularly emphasizing internal negotiations before, during, and after an incident.